Built once. Runs forever.
The receptionist answers the call. Automation does everything that happens after it. Chases the quote, books the job, confirms the tech, collects the payment, and pulls the customer back when they go quiet.
Runs alongside the tools you already use · No double entry
Missed call or form submission
Fires the moment a lead reaches out
Instant text-back to the customer
Personalised and branded
Lead logged and tagged in your CRM
Pipeline-ready, no double entry
You’re notified, ready to follow up
Heads-up to your phone
Twelve workflows.
All running quietly in
the background.
Built for Australian service businesses. Each one is productised. Not a custom build, not a theory. Built and tested end-to-end in our own stack, then dropped onto yours in days.
Speed to Lead
The instant text-back that wins jobs before the competition picks up.
Missed calls and form submissions trigger an instant SMS to the customer, log the lead in your CRM, and ping you so nothing slips through.
Lead Nurture Sequence
A 9-day, 10-touch follow-up that does the chasing for you.
A multi-touch SMS and email sequence chases the lead, then the AI reads each reply and routes accordingly: pipeline, lost, or owner.
Job Confirmation + Tech on the Way
End-to-end confirmation flow that makes you look bigger than you are.
Booking confirmation, day-before reminder, and a one-tap on-the-way message so the customer always knows what's happening.
No-Show / Cancellation Recovery
Recovers wasted trips and rebooks the gaps.
Pre-appointment reminders cut no-shows, and an instant rebook link goes out the moment a customer cancels so empty slots get filled.
Quote Follow-Up
Quotes don't go cold on your watch anymore.
Sent quotes get a multi-touch follow-up. When the customer replies, AI reads it and either books the job, marks it lost, or hands it to you.
Payment Follow-Up
Stops you chasing money.
Tracks every invoice against your payment terms and sends polite-but-firm reminders until it's paid, then stops automatically.
Stale Quote Revival
Squeezes revenue out of dead quotes.
Each month, every quote that's been sitting unanswered for over 30 days gets a re-engagement SMS to win it back.
Customer Satisfaction Score + Review Gate
The automation that protects your Google reviews.
Every customer is asked to rate the job. Happy ones get sent to your Google review page, unhappy ones flag you privately so you can fix it.
Annual Service Reminder
The recurring revenue machine.
Jobs with a yearly repeat (aircon, termite, smoke alarms, solar) auto-schedule the next service and remind the customer before it's due.
Referral Program
Turns happy customers into a sales force.
Happy customers get a referral ask with an incentive, and the referrer is notified when the new job lands so rewards go out clean.
Maintenance Plan Upsell
Turns one-off jobs into ongoing accounts.
After every completed job, the customer is offered an annual service plan with auto-scheduling and a renewal reminder before expiry.
Win-Back Campaign
Wakes up customers you haven't seen in a year.
Each quarter, customers who haven't been back in 12+ months get a short re-engagement sequence to bring them through the door again.
Need something specific?
We’ll build that too.
The twelve productised workflows above cover the common revenue leaks for Australian service businesses. When your operation needs something the off-the-shelf builds don’t cover, we scope it, build it, and run it alongside the rest.
- Custom CRM logic and routing rules
- Bespoke integrations between your existing tools
- Industry-specific workflows we haven’t productised yet
- Internal ops automations beyond customer-facing flows
Six leaks every service business has.
Most don’t know
they’re losing.
Each one of these is quiet. Nobody books a meeting about a missed callback or a quote that went cold. They just show up as flat months. Here’s where to look.
A lead rang. Nobody answered. They rang the next listing.
Most missed calls outside hours never get a callback. The customer doesn't wait. They scroll to the next business and book them instead. By the time you see the missed call notification, the job's gone.
Fixed by · Speed to Lead
You sent the quote. They went quiet. You moved on.
The quote chase is the single biggest revenue leak in trades. Quotes don't go cold because the customer said no. They go cold because nobody nudged them at day 3, day 5, or day 7.
Fixed by · Quote Follow-Up
The invoice is 21 days late. You haven't sent a reminder.
Late invoices stay late because owners hate chasing money. Automated reminders on the due date and again at +3, +7, and +10 days collect most of what would otherwise sit on a debtors list for two months. The chase stops the second payment lands.
Fixed by · Payment Follow-Up
A bad job hit Google before you even knew it went wrong.
Unhappy customers leave reviews. Happy ones rarely do unless asked. A satisfaction prompt after every job routes 4–5 stars to your Google review link, and 1–3 stars to your inbox to fix. Before it ever becomes public.
Fixed by · Customer Satisfaction Score + Review Gate
Past customers haven't heard from you in 12 months.
Winning a new customer always costs more than bringing back an old one. Most service businesses sit on hundreds of past customers who'd come back. They just need a reason to remember you. A 3-touch quarterly sequence keeps them warm.
Fixed by · Win-Back Campaign
Two of this week's bookings no-showed. No recovery flow.
Half a day of unbillable time, every time. 48-hour and 2-hour reminders before every appointment cut no-shows. If a customer cancels or no-shows, an instant rebook SMS goes out. Empty slots get filled, not lost.
Fixed by · No-Show / Cancellation Recovery
If two or three of these felt like a punch in the gut. That’s a six-figure problem hiding in plain sight. The workflows below are the patch.
Built once.
Runs forever.
The receptionist answers the call. Automation does everything that comes after. Chases the quotes you forgot, collects the payments you’re owed, and pulls back the customers who’ve gone quiet.
- Speed to Lead
- Lead Nurture Sequence
- No-Show / Cancellation Recovery
- Quote Follow-Up
- Payment Follow-Up
- Stale Quote Revival
Plus custom builds. If it isn’t on the list, we’ll scope it, build it, and run it for you.
Already on something?
Keep it.
Automations run alongside the tools you already pay for. Jobs, invoices, and customer records stay in sync without double entry. 28 verified integrations, more added on request.
- ServiceM8
- simPRO
- AroFlo
- Jobber
- Housecall Pro
- Fergus
- ServiceTitan
- Tradify
- Xero
- QuickBooks
- MYOB
- Dext
- HubSpot
- Pipedrive
- Salesforce
- ActiveCampaign
- VaultRE
- Google Calendar
- Calendly
- Microsoft 365
- Microsoft Teams
- Slack
- Zoom
- Mailchimp
- Stripe
- Square
- Shopify
- Google Business Profile
Don’t see your tool? Ask us
Sensible answers,
no fine print.
Do I have to use the receptionist to get the automations?+
No. The automations run on their own. You can have just the workflows wired up to your existing phone, forms, and CRM. Most clients pair them with the receptionist because the two amplify each other, but they're independent products.
Will it touch my existing tools or replace them?+
Runs alongside, never replaces. Your job software, calendar, accounting, and CRM stay exactly where they are. The automations push and pull data through Zapier or direct API so nothing gets duplicated.
Can I customise the messages?+
Yes. Tone, timing, copy, escalation rules. All yours to adjust any time. We script the first version with you on a discovery call, you sign off before anything goes live, and you can change a line later in five minutes.
How much does it cost?+
Setup fee + monthly subscription, finalised on the discovery call once we understand your volume and which workflows you want active. Full breakdown in writing. New workflows added quarterly are included for existing clients.
How long does it take to get running?+
Most automations are live within 14 days from the kickoff call. Database Reactivation takes longer because we sit with you to pull and clean past customer data first.
What if I want a workflow that isn't in the 12?+
Tell us what you're trying to solve. Custom workflows are doable on top of the productised library. Quoted separately. If we see the same custom request three times, it usually becomes a productised workflow the next quarter.
Show us your stack.
We’ll show you the leaks.
A 30-minute discovery call. Walk us through how leads come in and how jobs go out. We’ll map where the revenue is leaking and which of the 12 workflows would plug it. No card, no commitment, no slide deck.
Live within 14 days · Runs alongside your current stack