NDIS provider websites
Your website is doing the marketing job.
That is not the
compliance job.
Most registered provider websites are missing the disclosures, policies and pathways that are expected to be publicly visible. The gap between a site that looks professional and one that holds up is where registrations get put at risk.
The registration framework is now in force. Website disclosures are publicly visible, which makes them one of the easiest things to check and one of the easiest to be caught short on.
The gaps we keep finding
What most provider websites are missing.
We review provider sites against the publicly visible requirements under the NDIS registration framework. These six come up on nearly every site we check.
No complaints process
How a participant lodges a complaint, what happens next, and the escalation pathway all have to be publicly visible.
No participant rights section
Rights under the NDIS, safety, dignity, choice and control, documented in plain English and findable from the main navigation.
No privacy policy for participant data
Registered providers collect participant data. A public privacy policy has to reference those obligations, not just generic Australian business terms.
No incident reporting pathway
Participants and families need to be able to find how incidents are reported, including how to contact the Commission directly.
No SIRS disclosure
The Serious Incident Response Scheme has to be named, explained and referenced correctly, including what counts as a reportable incident.
No worker screening statement
That every worker holds a valid NDIS Worker Screening Check has to be publicly stated, not assumed.
What we deliver
Every section written for your registration.
Not adapted from a template. The wording carries the weight here, and copy that sounds right is not the same as copy that covers the requirement.
01
SIRS disclosure
Correctly named, correctly referenced, and including how a participant or family member contacts the Commission directly.
02
Worker screening statement
Written for your registration and the workers you actually engage, rather than a generic line about checks being current.
03
Participant complaint process
A structured pathway with realistic timeframes, named contacts, and a clear escalation route to the Commission.
04
Participant rights section
Rights under the NDIS Practice Standards in plain English, findable from the main navigation rather than buried in a policy page.
05
Privacy policy for participant data
Written for NDIS participant data obligations. Not a copy-paste from a generic Australian business template.
06
Incident reporting entry point
How to report, who to contact, and the Commission's details, reachable from where people actually look for them.
Why the wording matters
Sounding right and covering the requirement are two different things.
A SIRS disclosure is not a paragraph about incidents. Done properly it names the Serious Incident Response Scheme, states that the provider participates in it, defines what counts as a reportable incident, and explains how someone reports directly to the Commission.
Generic copy tends to cover part of that and quietly miss the rest. The same is true of worker screening statements, complaint pathways and participant rights sections. Each has specific elements, and a section that reads well is not the same as a section that is complete.
How it works
Audit first. You decide after.
The audit costs nothing and you keep the findings either way.
01
Audit
We review your existing site against the publicly visible requirements under the registration framework. You get a clear picture of exactly what is missing and what needs writing. This part is free, and you keep the findings whether you go ahead or not.
02
Write and build
We write every compliance section specifically for your registration rather than adapting a template, and scope the build to what your site actually needs.
03
Review and publish
You review everything before it goes live. Once approved we publish, and you keep a record of what changed and when, which is the thing people scramble for at audit time.
For providers delivering high-support services, a visible gap is not just a reputation problem.
Supported independent living, accommodation and support coordination all carry heavier scrutiny. Publicly visible disclosures are the cheapest part of that to get right, and the most obvious when they are missing.
FAQ
NDIS website questions
Will this make my organisation compliant?
No. Compliance is an operational matter across your whole organisation, and an audit assesses far more than your website. What this does is make sure the publicly visible part is not the thing that lets you down.
What is a SIRS disclosure and why does the wording matter?
The Serious Incident Response Scheme needs to be named, not alluded to. A disclosure that covers it properly states that the provider participates in SIRS, defines what counts as a reportable incident, and explains how a participant or family member can report directly to the Commission. Generic copy usually covers one of those three and misses the rest.
Do I need to be a registered provider to work with you?
No. We build for both registered and unregistered providers. What changes is which disclosures apply and how your registration status is presented, which we work through during the audit.
Can you fix my existing site instead of rebuilding it?
Usually, yes. If the foundation is sound, writing and adding the missing compliance sections is faster and cheaper than a rebuild. The audit tells us which way is better value for you.
What does the free audit actually involve?
We go through your live site against the publicly visible requirements and send you a written list of what is missing. No cost and no obligation. If you want to fix it yourself from that list, that is a completely fine outcome.
Do you provide legal or compliance advice?
No. We write and build website content. We are not lawyers or auditors, and nothing we produce is legal advice or a guarantee of any audit outcome. For your specific obligations, get independent advice.
We do the same for other parts of the care sector.
Ready to make your site audit-ready?
We run the audit first, at no cost. You see exactly what is missing, then you decide what to do about it.
This service provides website content writing and development support. It does not constitute legal advice and does not guarantee any audit, registration or compliance outcome. Providers should seek independent legal or compliance advice for their specific obligations, and confirm current requirements against the relevant Commission and Department of Health sources, which change regularly.