Aged care provider websites
Families judge you
before they
ever call.
An adult child comparing three providers at 11pm is looking for rights, complaints, incidents and who does the care. Most provider websites answer none of it, and the Commission expects to see all of it.
The strengthened Aged Care Quality Standards have applied since 1 November 2025 under the Aged Care Act 2024. Seven standards, more detailed and more measurable than the set they replaced.
The gaps we keep finding
What most aged care websites are missing.
We review provider sites against what an older person, a family member and the Commission would each expect to find. These six come up again and again.
No Statement of Rights anywhere on the site
The Aged Care Act 2024 is built on a Statement of Rights, and providers are expected to show they understand it and deliver services compatible with it. Most provider sites never mention it.
No feedback and complaints pathway
How an older person, family member or representative raises a concern, what happens next, and how they escalate to the Aged Care Quality and Safety Commission.
No SIRS or incident reporting information
The aged care Serious Incident Response Scheme is a different scheme to the NDIS one, run by the Commission and reported through the My Aged Care provider portal. Families rarely find any mention of it.
No reference to the strengthened Quality Standards
Seven strengthened Quality Standards have applied since 1 November 2025. Sites still describe the superseded standards, or say nothing at all.
No privacy policy written for care data
Providers hold health and personal information about older people. A generic business privacy policy does not address what is actually collected or why.
Nothing about workers and screening
Families want to know who is coming into the home or the room, and what checks those people have passed. Very few sites answer it.
What we deliver
Written for the person reading, not just the auditor.
Every section has to satisfy two audiences at once: a family member deciding whether to trust you, and a regulator checking whether you have said what you are required to say.
01
Statement of Rights, in plain language
Presented so an older person or family member can actually read it, with your commitment to delivering services compatible with it stated clearly.
02
Feedback and complaints pathway
How to raise a concern with you, what happens after, expected timeframes, and the escalation route to the Aged Care Quality and Safety Commission.
03
Incident reporting and SIRS information
The aged care Serious Incident Response Scheme named correctly and distinguished from the NDIS scheme, with how families can raise a serious concern.
04
Quality Standards alignment
Your services described against the seven strengthened Quality Standards that have applied since 1 November 2025, rather than the superseded set.
05
Privacy policy written for care data
Covering the health and personal information you actually hold about older people, how it is used and who it is shared with.
06
Workforce and screening statement
Who delivers the care, what checks and training they hold, and how you supervise them. This is the question families ask first.
Two schemes, one name
The aged care SIRS is not the NDIS SIRS.
Both are called the Serious Incident Response Scheme. They are separate schemes, with different rules about what is reportable, different timeframes, and different reporting channels. The aged care scheme is run by the Aged Care Quality and Safety Commission and reported through the My Aged Care provider portal.
Providers who deliver across both sectors often end up with website copy that blends the two, or copy written for one scheme sitting on a page about the other. It is a small error that signals something larger to anyone who knows the difference.
How it works
Audit first. You decide after.
The audit costs nothing and you keep the findings either way.
01
Audit
We go through your live site against what an older person, a family member and the Commission would each expect to find. You get a written list of the gaps, at no cost, and you keep it either way.
02
Write and build
We write each section for your services and your registration categories, rather than adapting generic care-sector copy, and scope the build to what your site actually needs.
03
Review and publish
You review everything before it goes live, and you keep a dated record of what changed. That record is the thing people scramble for when an audit is scheduled.
FAQ
Aged care website questions
Will this make my organisation compliant?
No. Compliance runs across your whole operation and an audit assesses far more than a website. What this does is make sure the publicly visible part is not what lets you down.
What changed on 1 November 2025?
The strengthened Aged Care Quality Standards took effect as part of the Aged Care Act 2024. There are seven standards, they are more detailed and more measurable than the set they replaced, and the Commission assesses providers against them.
Is the aged care SIRS the same as the NDIS one?
No, and this trips people up constantly. Both are called the Serious Incident Response Scheme, but they are separate schemes with different rules and different reporting channels. The aged care scheme is run by the Aged Care Quality and Safety Commission and reported through the My Aged Care provider portal. We keep the two apart.
What is the Statement of Rights?
The Aged Care Act 2024 is built on a Statement of Rights for older people, and providers are expected to understand it and deliver services compatible with it. Very few provider websites mention it at all, which is a straightforward gap to close.
Do you work with residential providers, home services, or both?
Both. Which standards and disclosures apply depends on your registration categories and the services you deliver, which is part of what the audit works out. If you deliver Support at Home services there are additional price publication obligations, and we cover those on a separate page.
Do you provide legal or compliance advice?
No. We write and build website content. We are not lawyers, auditors or compliance consultants, and nothing we produce is legal advice or a guarantee of any audit outcome.
We do the same for other parts of the care sector.
Ready to make your site audit-ready?
We run the audit first, at no cost. You see exactly what is missing, then you decide what to do about it.
This service provides website content writing and development support. It does not constitute legal advice and does not guarantee any audit, registration or compliance outcome. Providers should seek independent legal or compliance advice for their specific obligations, and confirm current requirements against the relevant Commission and Department of Health sources, which change regularly.