Support at Home provider websites
Your price list is now
a website
obligation.
Support at Home providers have to publish their most frequently charged price for every service on their own website, across every hour band, and keep it reviewed. Not just in the portal. On your site.
Prices must be published on your website, cover every service and every hour band, and be reviewed at least every two months.
Why this one is different
Most compliance lands on your operations. This one lands on your website.
Almost every other obligation a provider carries is about how care is delivered, recorded and governed. This one is different. It is a rule about what appears on your own website, which makes it one of the few compliance problems a web build can genuinely solve.
It is also the one most often missed, because publishing into the My Aged Care portal feels like it should be the whole job. It is a separate requirement. Both have to be done.
What we keep finding
Six ways a price page falls short.
We check provider sites against the publication obligation. These are the gaps that come up, and most of them are quick to close.
No price list published on the website
Providers must publish their most frequently charged price for each service on their own website, not only in the My Aged Care portal. This is the obligation most often missed entirely.
Prices that do not cover every service or every hour
Publication has to cover all services delivered, or delivered in the last 12 months, across standard hours, non-standard hours, weekends and public holidays.
A price list nobody has touched in months
Published prices have to be reviewed at least every two months so they still reflect what you most frequently charge. A stale page is a compliance problem, not just a stale page.
Prices buried in a downloadable PDF
A PDF is close to unusable on a phone, invisible to search, and hard for a family to compare against another provider. Prices belong in the page itself.
No explanation of what the price includes
Prices are required to be reasonable, transparent and clearly explained. A bare hourly rate with no context invites exactly the questions you do not want.
No feedback, complaints or rights information
The same Statement of Rights, complaints pathway and Commission escalation route expected across aged care applies to in-home services too.
What we deliver
A price page that meets the obligation and wins the enquiry.
Families compare providers side by side, usually on a phone, usually at night. A clear price page does more for your enquiries than any amount of design polish.
01
A published price list that meets the obligation
Every service you deliver, across standard hours, non-standard hours, weekends and public holidays, published as real content on your site rather than a PDF.
02
Built so you can actually keep it current
Prices have to be reviewed at least every two months. We build the page so updating it takes minutes, because a price list that is painful to edit is a price list that goes stale.
03
Prices explained, not just listed
What each service covers and what the price includes, in plain language. Reasonable, transparent and clearly explained is the actual wording of the requirement.
04
Comparable and readable on a phone
Families compare providers side by side, usually on a mobile. A clear, scannable price table does more for your enquiries than any amount of design polish.
05
Statement of Rights and complaints pathway
The rights information, feedback process and escalation route to the Aged Care Quality and Safety Commission, presented for the person reading rather than for an auditor.
06
Findable in search and by AI assistants
Structured so your services and service areas can be read by Google and by the AI tools families increasingly ask first.
How it works
Audit first. You decide after.
The audit costs nothing and you keep the findings either way.
01
Audit
We check your live site against the price publication obligation: every service, every hour band, published as real content and current. You get a written list of what is missing, at no cost.
02
Build the price page
We build a price table that covers your services across standard hours, non-standard hours, weekends and public holidays, readable on a phone and comparable against another provider.
03
Make it easy to keep current
Prices have to be reviewed at least every two months. We hand it over so updating a rate takes minutes, because a page that is painful to edit is a page that goes stale.
FAQ
Support at Home website questions
Do I really have to publish prices on my own website?
Yes. Publishing in the My Aged Care Service and Support Portal is a separate obligation. You are also required to publish your most frequently charged price for each service on your own website. It is the part providers most often miss, because the portal feels like it should be enough.
Which services and hours does it have to cover?
All services you deliver, or have delivered in the last 12 months, across all service delivery hours. That means standard hours, non-standard hours, weekends and public holidays, not just a single weekday rate.
How often do published prices have to be reviewed?
At least every two months, so they still reflect what you most frequently charge. A price page that has not been touched since launch is a compliance problem, not just an out-of-date page.
Can I just link to a PDF price list?
We would not. A PDF is close to unusable on a phone, invisible to search engines and AI assistants, and hard for a family to compare against another provider. Prices belong in the page itself as real content.
What happens if prices are not published properly?
Providers who have not transparently reported their prices may be referred to the Aged Care Quality and Safety Commission for compliance or enforcement action. The Department also publishes a national summary of prices each quarter showing how providers compare.
Do you provide legal or compliance advice?
No. We write and build website content. We are not lawyers, auditors or compliance consultants, and you should confirm your obligations against the current Department of Health and Commission guidance, which changes regularly.
We do the same for other parts of the care sector.
Is your price list actually compliant?
We run the audit first, at no cost. You see exactly what is missing, then you decide what to do about it.
This service provides website content writing and development support. It does not constitute legal advice and does not guarantee any audit, registration or compliance outcome. Providers should seek independent legal or compliance advice for their specific obligations, and confirm current requirements against the relevant Commission and Department of Health sources, which change regularly.