When you run a business across multiple sites, vehicles, or franchises, leads slip through the cracks between locations, follow-ups go missed, and every system you’ve added makes it harder, not easier. We fix that.
Non-medical wellness centres, gyms, salons, day spas, beauty.
Scale
3+ locations
Where it leaks
Lead routing chaos between sites
What we typically build
AI receptionist trained on each location, postcode-routed bookings, cross-site customer movement reports.
Pest control, cleaning, solar, mobile detailing, pet services, property maintenance, field inspections.
Scale
8+ vehicles or techs
Where it leaks
Dispatch, follow-up, and payment chasing across techs
What we typically build
Job dispatch by postcode, payment chase per tech, lead-source attribution per vehicle.
Head offices managing 10+ franchisees.
Scale
Standardising lead handling across the network
Where it leaks
Different franchisees, different systems, no oversight
What we typically build
Standardised follow-up across all sites, head-office override on tone and scripts, per-franchisee dashboards.
A customer calls your Brisbane location for a service in Logan. The call gets sent to voicemail, the lead never gets routed to the right branch, and you've lost a job before you even knew the enquiry existed.
How we fix it · We route every inbound lead by postcode to the right location automatically, with the right team alerted in real time.
A meaningful share of inbound calls in multi-location operations is missed, sent to voicemail, or routed to the wrong branch. Most operators have no way to see it happening.
How we fix it · We answer every call 24/7 with a branded AI receptionist trained on your specific business. Books appointments, qualifies enquiries, transfers to the right person, and texts you the lead the moment it happens.
Without centralised automation, every site does follow-ups, quotes, and reviews differently. Some leak. Some don't. You can't see the leaks until they cost you a customer.
How we fix it · We standardise the systems across every location while letting each site keep its own brand voice.
Branded voice persona trained on your business. Industry-specific call routing. Multi-location intent detection. After-hours and business-hours scripts. Optional outbound call campaigns for lead reactivation and renewals.
Our 12 core automations plus 3-5 built specifically for your industry. Integrated with the tools you already use (ServiceM8, Mindbody, GymMaster, Tradify, Xero, and more). We layer onto your existing stack where it makes sense, and replace where ours works better.
Postcode-based lead routing. Per-location reporting. Cross-site customer movement tracking. Head office dashboard. Local team visibility.
A named partner from the SGS team assigned to your engagement. Your single point of contact across strategy, build, and support. Monthly strategy session. Quarterly business review with reporting and recommendations. Same-day response on business hours.
Owner-level KPIs across every location. Lead source attribution. Per-location performance metrics. Real-time call and conversation tracking.
Quarterly review of what's working, what's not, and what's worth building next. Small tweaks and improvements between reviews so your stack stays in step as your business evolves.
Drag the sliders to see your number
You’re looking at roughly
$0
per month in unrecovered revenue
That’s about $0 a year leaking out of the business.
These numbers are illustrative based on the inputs you've set. The strategy call looks at your real volume and conversion rate.
Worked example
Imagine a 10-location wellness operator averaging 200 calls per location per week. If even 15% slip through, that's roughly 30 conversations per location per week. At an $800 average customer lifetime value, that's $24,000 of potential revenue per location per week walking past unanswered.
Week 1 (start)
30-45 minutes. We understand your operation, your tools, your team, and your goals. No pitch. Just listening.
Week 1 (end)
We map your current workflow, identify the leaks, and design a custom stack. Quote and contract delivered.
Weeks 2-5
We build, integrate, and configure everything in the background. Your team isn't disrupted.
Week 6
Staff training, soft launch, refine, then full launch. We don't disappear after the build. We're embedded.
We started SGS because we were running our own multi-vehicle trade business and couldn't find anything that fit. So we built it. Every feature, every workflow, every automation we offer has been used inside a real operation first.
Custom-tier clients don't subscribe. They partner. You get a named partner from the SGS team who knows your business by name, your team by face, and your numbers cold. We're the team you've been wishing your software vendors would actually be.
AU SMS rates, AU compliance (Spam Act, Privacy Act, ACMA), AU support hours. No US-centric workarounds, no offshore support team that doesn't understand your business.
Our standard packages are built around a tested 12-automation snapshot that works brilliantly for single-location operators. Custom is built around your specific workflow, with integrations, multi-location architecture, and a strategic service layer included. Think of it as having an in-house automation team without the salary cost.
Almost certainly yes. We integrate with ServiceM8, Tradify, simPRO, Mindbody, GymMaster, Xero, MYOB, HubSpot, Pipedrive, Salesforce, and most major business tools. If we haven't worked with yours before, we'll scope it on the strategy call.
Custom-tier engagements run on a 6-month minimum, in line with all SGS contracts. The first few weeks are the build phase. We're invested in making sure it works for you long-term.
Most multi-location operators we already work with have some automation in place. We audit what's there, fix the leaks, layer on what's missing, and replace anything where ours works better. We make what you have work properly.
The strategy call is 30-45 minutes. We’ll ask about your operation, look at where leads and revenue are slipping, and tell you honestly whether we can help. No pressure. If we’re not the right fit, we’ll tell you on the call.
